Customer Reviews

I blew a tire after hitting a pothole on Meadows Drive. I limped into the Four Tire Store in Pagosa and they were able to sell me a new tire and change it out. Then I made an appointment for an alignment and returned to the store a week later. When I got to the tire store I waited for 45 minutes until the staff told me the computer gave an error message of: "do not have the proper equipment" for my VW alignment. Needless to say, I was upset that I had wasted my time waiting for a service that I felt the staff should have known whether they could perform or not. Since the store is new in town, I felt it was important to let management know about my experience. The manager was not available so I left a message with the owner, Robby. Robby called me back 3 times before we connected and he was extremely interested in making me happy. He had done his homework by reading the notes on the services requested. He had made a call to the Durango store to see why the computer had given the staff an error message. He troubleshooted reasons and he had a solution to remedy the problem for me and future customers. Then he offered to pay for my alignment and helped me schedule another alignment appointment. When I arrived for my second alignment appointment Cameron, the manager, was there to accommodate me. I appreciate the efforts that Robby, the owner, took to remedy my situation. I am now a VERY satisfied customer!